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  • How often am I billed?
    If you select a subscription plan, you'll be billed every 60 or 90 days depending on the subscription. If you opt for a one-time treatment purchase then you will only be billed once.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.
Antiaging Retinoid Tretinoin niacinamide

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No more office visits. Tailored treatment plans mailed to your door!

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