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Frequently Asked Questions

If you have any further questions feel free to contact us here.

  • How often am I billed?
    You are billed every 90 days.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.

Billing & Subscriptions

  • How often am I billed?
    You are billed every 90 days.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.

Medications

  • How often am I billed?
    You are billed every 90 days.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.

Shipping & Packaging

  • How often am I billed?
    You are billed every 90 days.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.

Website & Email

  • How often am I billed?
    You are billed every 90 days.
  • How do I change or cancel my plan?
    To pause, cancel, or restart your plan submit a ticket through our contact form and a representative will address your request within 24 business hours!
  • How am I billed after I unpause a paused plan?
    If you pause and unpause a plan before your next scheduled billing cycle, then you will be billed on the already scheduled date. If you unpause a plan after the billing cycle date has lapsed, then you will be billed at the time you unpause your plan and future billing dates will be every 3 months from your unpause date.
  • Will I be charged if my medical application is not approved?
    You will only be charged if your application is approved.
  • When does my subscription end?
    Your subscription ends 1 year after the date it began - this is due to state prescribing laws. To renew your subscription, simply retake the appropriate medical questionnaire to provide us with your updated medical information and checkout with the desired plan.

Availability

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